Terms & Conditions

CUSTOMER INFORMATION

Haven Tourers Ltd. will not accept bookings from all male or female groups unless specifically agreed in advance and in writing.

It is not permitted to take any of our motorhomes to certain music festivals or sports events unless specifically agreed in advance and in writing.

BOOKING

Booking can be made in person, by telephone or online. Bookings will be held for up to 5 days until a deposit of £200 per week of hire is paid and this sum will be deducted from the remaining balance.

If your collection date is less than six weeks from the time of booking then the full balance will be due.

Deposits can be paid securely by credit or debit card or by BACS transfer.

Once the deposit is received a confirmation invoice and receipt will be sent to the person making the reservation.

The remaining balance is due six weeks prior to the beginning of the hire.

CANCELLATIONS BY CUSTOMER

All cancellations must be made in writing.

Deposits are not refundable, but with our agreement, may be deferred to another reservation.

Bookings cancelled within the six week period leading up to the date of hire will result in the booking deposit and rental charges being forfeited.

Customers are advised to obtain holiday insurance with cancellation cover to avoid such losses.

CANCELLATIONS BY HAVEN TOURERS LTD

Haven Tourers Ltd may cancel a booking, if at the time of collection, the named drivers’ licences are invalid or do not comply with information previously given. In these circumstances the total hire charge will be forfeited.

In the event of a motorhome booked by a customer becoming unavailable due to collision damage, breakdown, theft or other circumstances beyond the control of the company, Haven Tourers Ltd will seek to obtain a replacement vehicle of the same size and similar specification. It should be noted that at peak holiday times this may not be possible and all money paid will be immediately refunded.

Haven Tourers Ltd. will not be responsible for additional costs incurred by the customer eg. campsites, ferry charges etc.

Haven Tourers Ltd. reserve the right to refuse collection of the vehicle to anyone who, in the opinion of the company, is not suitable to be responsible for the vehicle in regard to the safety of the occupants, vehicle and other road users.

All money paid will be immediately refunded and the company will not be responsible for additional costs incurred by the customer eg. campsites, ferry charges etc.

BEGINNING AND END OF HIRE

Returns and collections are on Saturdays with the return time being 1100 hours and collection at 1400 hours.

It is likely the vehicle will be on hire later that day so it is essential it is returned on time and by 1100 hours that morning.

Late returns will incur a charge of £50 per hour and part hour which will be deducted from the damage deposit. In the event of Haven Tourers Ltd becoming liable to compensate the next customer, then these costs will be passed to the hirer.

The times and dates of the rental agreement contract must be strictly complied with. Late returns invalidate the insurance cover and the driver will commit a motoring offence and become wholly responsible for any damages and personal injuries.

No refund is given for the early return of the motorhome.

For shorter hires, outwith peak periods, other days and times may be available.

There is a mileage excess of 150 mile per night’s hire or 1000 miles per week and a surcharge of 20p per mile will be charged for mileage in excess of these limits

At collection time customers should allow up to an hour to be provided with an essential detailed introduction and overview of the motorhome and its facilities.

Free parking is available for one car (at owner’s risk) at our storage site for the duration of the hire.

DRIVING LICENCES

The motorhomes can only be driven by the hirer or other permitted driver who has completed and signed the rental agreement.

Drivers must be over 25 years and under 75 years of age and have held a full driving licence for a least 2 years.

Drivers of the vehicle must have no more than 6 current penalty points on their driving licence or have been involved in more than one accident in the last three years. Drivers with convictions which have resulted in a period of disqualification, or, whose licence was endorsed with six penalty points or more by a court may be covered by our insurance but will incur additional excess charges. In these circumstances enquiry must be made with the company prior to making any booking.

Customers will be asked to provide information to allow driving licence checks to be made with DVLA by Haven Tourers Ltd. These checks are made at the time of booking to ensure eligibility to drive the vehicle and around two weeks prior to the beginning of the hire to ensure compliance with the insurance requirements is maintained.

If the information found does not match that provided by the driver(s) or circumstances indicate the driver(s) is not eligible or can comply with the insurance requirements, then the booking will be cancelled and all hire costs forfeited. Haven Tourers Ltd. will not be responsible for additional costs incurred by the customer eg. campsites, ferry charges etc.

Driving licences must be produced at the beginning of the hire and in addition two forms of identity must be produced by all named drivers at the time of collection. One must be a full driving licence and the other one, ideally a valid passport, or a utility bill or bank statement no more than 60 days old.

INSURANCE

The vehicles are comprehensively insured for the period of hire only and for the named driver(s).

A £500 insurance excess charge is payable by the hirer in the event of a claim and in addition a refundable damage deposit of £700 will be retained prior to the beginning of the rental period.

The damage deposit will be fully refunded within 3 days of the return date, subject to a satisfactory vehicle inspection. The refund may take longer if quotes are required for any damage caused during the hire period.

Damage to tyres, windows and windscreens and the loss of keys are not covered by the insurance and hirers are liable for any repair/replacement costs.

The loss, theft or damage of personal property is not covered by the hire insurance policy and customers should consider obtaining personal or travel insurance cover.

COLLISION OR BREAKDOWN

A breakdown and recovery service is available for the motorhomes and contact details are in the vehicle.

Haven Tourers Ltd authorise customers to spend £100 on necessary repairs and/or parts. Any repair or part costing more than £100 requires authorisation by the company.

Customers will be refunded the costs of parts or repairs on production of a valid VAT receipt.

Haven Tourers Ltd will not accept responsibility for replacement or hire vehicle costs, travel or accommodation costs or any other claim following a collision or breakdown.

HIRERS RESPONSIBILITIES

WHAT YOU SHOULD DO

On collection of the vehicle ensure it, and the fittings, are undamaged and free from defects other than specified and agreed by you and Haven Tourers Ltd.

Be responsible for the vehicle and keys and ensure it is locked when not in use.

When re-fuelling, ensure that only diesel fuel is used and accept liability for any wrong fuel costs and overhead damage to the vehicle resulting from collisions with objects.

Accept responsibility for any offences or fines (including parking tickets) that arise during the hire period.

Only carry the number of passengers allowed by the seating capacity and not permit overloading of the vehicle.

Ensure that there are not more occupants sleeping in the vehicle that exceeds the berths, namely four or six depending on the motorhome hired.

Immediately contact Haven Tourers Ltd. on the telephone numbers provided if there is a fault with the vehicle, breakdown or involvement in a collision

Return the vehicle on time to the location it was collected otherwise a charge of £50 per hour or part hour will be added.

Ensure the vehicle has a full tank of fuel and LPG gas on return. The cost of re-fuelling plus a penalty of £50 will be charged to the hirer.

Return the vehicle with the chemical toilet empty and re-filled with the correct supplied chemicals. A charge of £50 will be applied for toilets that have not been emptied and replenished with chemicals.

Bring the vehicle back in the same condition as when collected with the interior, fittings and appliances clean. If the motorhome is deemed not suitable for habitation and requires more than our normal level of valeting then a charge of £50 will be incurred and will be deducted from the damage deposit. In addition,  damage to the exterior or interior including stains on upholstery or marks on any of the fittings or appliances is not covered by insurance and will be charged to the hirer. Customers are advised to cover the upholstery in the vehicle with the covers provided. Similarly damage to tyres, windows and windscreen and the loss of keys are not covered and the hirer is responsible for any costs for repair or replacement.  If such loss or damage, or the subsequent repairs, result in the loss of hire then a charge of up to £150 per day will be taken from the deposit.

 WHAT YOU SHOULD NOT DO

Carry passengers or goods for hire or reward.

Tow any trailer or vehicle behind the motorhome unless specifically agreed in advance and in writing.

Remove the vehicle from the United Kingdom or Republic of Ireland without consent from Haven Tourers Ltd.

Drive the vehicle off road or on ground unsuitable for use by a motor vehicle. The hirer is responsible for the costs of recovery from such ground.

Exceed mileage limits otherwise a charge of 20p per mile will be incurred.

Allow any animal or pet in the motorhome. The owners are animal lovers but this policy exists to protect customers who may have pet allergies. If it is believed an animal or pet has been in the vehicle then it may be subject to a deep clean process and part of, or all, of the damage deposit may be retained.

Smoke, or allow any person to smoke, within the motorhome. If it is believed person(s) have been smoking within the vehicle then a penalty of £100 will be applied and part, or all, of the deposit will be retained to cover the cost of any additional cleaning or repairs caused by smoking.

Haven Tourers Ltd reserve the right to vary the terms and conditions of hire at any time and to decline hiring to any person at any time without reason and includes the right to change vehicles when necessary.

I have read & understood the terms and conditions of hire –

 

Signed………… ……………………………… .  ………Customer

 

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Signed…………………………………………… ……Additional Driver

 

Print………………………………………………………       “            “             

 

 

Signed……………………………………………………On behalf of Haven Tourers Ltd

 

Print…………………………………………………………………….

 

Date………………………………………………………………….